Privacy Policy

1. Privacy Policy

Last Updated: March 2026

At Tama Aesthetics, we are committed to protecting your privacy. This policy explains how we handle your personal and health-related information in compliance with UK GDPR.

Data We Collect

Identity & Contact: Name, date of birth, email, and phone number.
Health & Medical Data: To safely perform treatments like Laser or PRP, we collect information on skin types, allergies, medications, and medical history. This is classified as "Special Category Data."
Visual Data: With your explicit consent, we take "Before and After" photos to monitor progress and for marketing.

How We Use Your Data

Contractual Necessity: To manage your bookings and process payments.
Medical Safety: To ensure you have no contraindications to our aesthetic treatments.
Legal Obligation: To maintain clinical records for insurance and tax purposes.

Data Retention

We retain clinical records for 7 years (as required by most aesthetic insurance providers) after your last treatment. After this period, your data is securely deleted.

Your Rights

You have the right to access your data, request corrections, or ask for deletion (where legal obligations don't override this). Contact us at [Insert Email] for any requests.

2. Terms & Conditions

By booking an appointment at Tama Aesthetics, you agree to the following:

Booking & Cancellation Policy

24-Hour Rule: We require at least 24 hours' notice for any cancellations or rescheduling.
Late Cancellations: If you cancel with less than 24 hours' notice or fail to show up, your deposit will be forfeited, or a fee of [Insert Amount, e.g., 50%] of the treatment cost will apply.
Lateness: If you are more than 15 minutes late, we may need to shorten or cancel your appointment to avoid impacting other clients. The cancellation fee will still apply.

Consultations & Patch Tests

Mandatory Testing: All new Laser and Chemical Peel clients must undergo a patch test at least 24–48 hours before treatment. We cannot proceed without this.
Medical Disclosure: You agree to provide accurate medical history. Tama Aesthetics is not liable for adverse reactions caused by undisclosed medical conditions or medications.

Results & Liability

Aesthetic treatments are not an exact science. While we use medical-grade technology, results vary by individual.
We do not offer refunds on services already performed.

3. Cookie Policy

How we use "Cookies" on www.tamavibes.co.uk

We use cookies to enhance your browsing experience and analyze our traffic.

Essential Cookies: Required for the website to function (e.g., logging into your account).
Performance Cookies: We use tools like Google Analytics to see which treatments are most popular so we can improve our offerings.
Marketing Cookies: These help us show you relevant ads on social media (Instagram/Facebook) based on your interests.

Note: You can block cookies in your browser settings, though some parts of our site may not function correctly if you do.

4. Treatment Consent & Refund Policy (Summary)

Client Confidential Medical History

Legal Note: This information is "Special Category Data" under UK GDPR. It is stored securely and only used to ensure your clinical safety.

General Health

Specific Treatment Consents

For treatments like PRP (Platelet-Rich Plasma) and Microneedling, you should have a signed digital or paper form stating:

The client understands the risks (bruising, swelling, infection).
The client has followed pre-treatment advice (e.g., avoiding blood thinners).
Consent for "Before and After" photos is separate from treatment consent.

Declarations you must make

Are you currently pregnant or breastfeeding? (Crucial for Laser/PRP)
Do you have a history of keloid scarring?
Do you have any active skin infections, cold sores, or open wounds in the treatment area?
Do you have any heart conditions, epilepsy, or diabetes?

Medications & Allergies

Are you taking any photosensitising medications (e.g., Roaccutane, certain antibiotics)?
Are you taking blood thinners (e.g., Aspirin, Warfarin)? (Essential for PRP/Microneedling)
Do you have any allergies to latex, lidocaine, or metals?

Recent Aesthetic History

Have you had any dermal fillers or Botox in the last 4 weeks?
Have you had a chemical peel or used Retinol/Tretinoin in the last 14 days?
Have you had recent sun exposure or used sunbeds in the last 4 weeks? (Crucial for Laser)

Client Declaration: "I confirm that the information provided above is accurate to the best of my knowledge. I understand that withholding medical information can lead to adverse reactions. I agree to inform Tama Laser, Aesthetics & Beauty immediately if my medical status or medication changes between appointments."

Refund Policy

No Refunds on Completed Treatments We do not offer refunds on services already performed. Aesthetic results are subjective and vary by individual. While we strive for excellence, we cannot guarantee specific outcomes (e.g., "100% hair removal" or "complete scar erasure").
Pre-paid Packages (Courses of Treatment)
Cooling-Off Period: If you purchase a package online or over the phone, you have 14 days to change your mind and receive a full refund, provided no sessions have been used.
Partial Usage: Once a package has started, it is non-refundable. If you cannot complete a package due to a verified medical reason (GP note required), we will issue a pro-rata refund. Used sessions will be charged at the full "Single Session" price, not the discounted package rate.
Expiry: All packages must be used within 12 months of purchase. Unused sessions after this period are forfeited.
Product Sales Due to hygiene and safety standards, skincare products (creams, serums) are non-refundable once they have left the clinic. If a product is faulty (e.g., a broken pump), you may return it within 30 days for a replacement.
Medical Suitability If we determine during your consultation or patch test that you are not suitable for a treatment, any pre-paid fees (minus a [e.g. £25] consultation fee) will be refunded.

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